FAQ

We accept PayPal,Mastercard and Visa card payment and Direct deposit

 

Ebony Craft's website is open 24 hours 7 days a week. 

Yes, every order over $75 gets free shipping Australia Wide. 

Yes we are more than happy to send orders to PO Boxes.

Yes, we do have a minimum purchase amount of $20.00 AUD inc GST. If you would like to order less than this, please visit our store in Ringwood

Before any order is shipped it must be paid in full

Yes, we are more than happy to take phone orders. 

Please Call: 1300 855 174

There is sales offered from time to time and we offer great discounts so please look for our newsletters 

We always aim to despatch your order within 5-7 business days. As we are a manufacturer sometimes there could be delays, however we will always do our best to keep you updated on your order

Please keep in mind that we are based in Melbourne, so if you live in WA or top end of QLD it can take between 7-10 days. This is because all orders are shipped by road.  

Shipping only Costs $8.95 Australia Wide or free when you spend more than $75.00.

Express shipping is $25.00 AUD

Orders are shipped through Australia Post.

We do ship internationally. For all international orders, please email us for shipping prices. 

PLEASE NOTE: International orders are not tracked unless extra tracking is purchased. Please ask for tracking before placing your order.

Ebony Craft main goal is to provide complete customer satisfaction through quick and simple online shopping.All Claims must be made within 5 days from delivery date.Prior to returning any products you must contact us and provide the following: Order number. Reason for returning product. Item code (listed on invoice/order). Quantity to be returned. Ebony Craft will only accept returns :If the product is in its original condition. Returned within 5 days of the delivery date.  Ebony Craft does not refund the original shipping amount on unsatisfactory products. Refund processing may take up to 2 weeks.

Orders are shipped Monday through to Friday. 

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